IVR Systems For Businesses: A Brief Overview IVRs were developed in the 1980s, and in the 1990s, the cost of technology decreased. In the 2000s, artificial intelligence was introduced into IVRs, allowing customers to self-serve. IVR systems have evolved, but many businesses still use unfriendly IVR designs. Interestingly, savvy organisations have expanded their IVR objectives…